Resident Services | Riverscape by Ballymore Oxley

RESIDENT SERVICES

We’re interested in magnifying all the things that make life more interesting, and managing more effectively anything that doesn’t.

CONCIERGE

MANAGEMENT

AFTERCARE

B.LIFE APP

CONCIERGE

Alongside 24/7 security, our professional concierge team is on hand to make sure everything is expertly taken care of - from storing packages to deliveries and key holding.

keyholding

The concierge desk provides a keyholding service - if you’re stuck at work you can simply authorise us to release your key, we can then either hand it over or open your front door for your visitor.

Post Room

The post room receives an average of 600 - 700 parcels a day. If you’re not home, you get a notification on the b.life app, and we keep the parcel for you.

keyholding

The concierge desk provides a keyholding service - if you’re stuck at work you can simply authorise us to release your key, we can then either hand it over or open your front door for your visitor.

Post Room

The post room receives an average of 600 - 700 parcels a day. If you’re not home, you get a notification on the b.life app, and we keep the parcel for you.

ESTATE MANAGEMENT

Ballymore is one of the only developers in the UK that has its own estate management teams - all of the people who work at Royal Wharf, from the concierge staff to landscape gardeners or personal trainers, are employed directly by us. This allows us to maintain quality of service, and value of investment in your home for years to come.

24/7 Security

Our security team patrol 24/7, but also pick up any issues on site, including maintenance problems – they are an integral part of the community here.

Building Maintenance

All our buildings have regular maintenance and cleaning provided, including window cleaning. We’ll notify you when it’s going to happen, and check with you afterwards that you’re happy with it.

Garden Maintenance

We have a dedicated team of landscape gardeners, including a head gardener. The team varies through the seasons, but there’s always somebody busy doing maintenance here.

24/7 Security

Our security team patrol 24/7, but also pick up any issues on site, including maintenance problems – they are an integral part of the community here.

Building Maintenance

All our buildings have regular maintenance and cleaning provided, including window cleaning. We’ll notify you when it’s going to happen, and check with you afterwards that you’re happy with it.

Garden Maintenance

We have a dedicated team of landscape gardeners, including a head gardener. The team varies through the seasons, but there’s always somebody busy doing maintenance here.

AFTERCARE

Our in-house aftercare team are here to sort any defects within the apartments for the first two years after handover.

You can use the b.life app to register any appliance issue and a member of the aftercare team will be in touch to arrange a convenient time to fix it.

THE B.LIFE APP

The Ballymore b.life app is a real game changer - everything residents need to know is on there, including recommendations for the best local shops and restaurants - it’s like having a personal concierge in your pocket.

The app makes booking services and deliveries simple and stress free, creating more time for feel good experiences like a walk in the park.

If you need to put up a shelf or flatpack furniture, visit our Ballymore b.life app, where you’ll find recommendations from other residents, so you can book a service that’s right for you.

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